Privacy Policy

Who we are

Our website address is: https://pct.zone.

General Policies

At PCT ZONE, we value your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we handle and safeguard your data. By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Non-Tracking Policy: We do not use any tracking technologies or third-party tracking services on our website. Your browsing on our site remains entirely private.

2. Account Deletion: Customers have the ability to delete their accounts directly from their account page on our website.

3. Order Information: Customers may request the deletion of their order information. If no such request is made, all order data is automatically purged from our systems 60 days after the order status is set to complete (dispatched).

4. Inactive Accounts: Inactive accounts are automatically deleted after six months of inactivity. However, due to our order deletion policy, these accounts will show no orders 60 days after the last order was marked as complete.

5. Customer Support Correspondence: Emails exchanged with our customer support team are deleted 7 days after the issue is resolved to ensure your personal communication is not retained longer than necessary.

6. Data Retention: We retain your personal and order information only as long as necessary for the purposes of order processing and customer service. Beyond these requirements, we have no interest in storing your data any longer than necessary.

7. Shipping Carrier Information: Please note, we do not have control over the deletion of information linked to order tracking codes as that data is held and handled by the respective shipping carriers.

8. Newsletters and Marketing Correspondence: Customers may receive newsletters and other marketing correspondence if they opt-in during checkout or for a discount via our homepage. Unsubscribing is straightforward – customers can opt-out at any time by clicking the opt-out link in the email.

9. Product Reviews: Customers can leave reviews on product pages. These reviews can be manually deleted by the customer via their account or removed upon request.

10. Automated Deletion: To prevent accidental data retention, all data deletions, excluding product reviews, are automated and performed by our systems without human intervention.

Your privacy is of utmost importance to us. We have implemented these policies to ensure your information is secure and your interactions with our services remain confidential. If you have any questions or concerns about this privacy policy, please contact us.