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General Policies Set By Third-Party Suppliers:

No Returns: Under no circumstances do we accept returns.

Missing or Damaged Items: For all warehouse locations, if a package arrives with missing or damaged items, the customer can opt for a refund for the value of the missing or damaged items or have the affected items reshipped at no additional cost.

Product Testing: Customers who wish to test a product must send it to an approved analytical testing laboratory. Before initiating testing, customers are required to first contact us. We will refund the reasonable shipping cost, the cost of testing, and provide a $50 credit per product tested. By choosing this testing route, customers agree that we are allowed to use the testing report for marketing purposes. As such, they should specify the client name on the testing report as PCT ZONE.

Warehouse-Specific Policies:

India Warehouse: Packages will be reshipped if no tracking update is seen for 30 Business days or if a seizure letter is received by the customer. If a package is returned due to customer error, the customer must pay for reshipping. Refunds will not be provided as the products cannot be resold. If a package is lost or seized, customers can opt for reshipment or receive the total value of the order as store credit. The exceptions to these policies include shipments intended for:

• The European Union
• Russia
• China
• Countries in Africa
• Middle East excluding the UAE

Effective July 17, 2025, we will no longer reship or issue store credit for orders placed on or after this date to Canada if they are seized. This policy also applies to orders that remain in customs for an extended period without a seizure letter.

US Warehouse: This warehouse only ships domestically within the US. Packages will be reshipped if no tracking update is seen for 20 days. No reshipments or refunds will be provided if a package is returned due to customer error. If a package is lost, customers can opt for reshipment or receive the total value of the order as store credit. This policy applies equally to all destinations within the US.

EU Warehouse: Packages will be reshipped if no tracking update is seen for 25 days or if a seizure letter is received by the customer. If a package is returned due to customer error, the customer must pay for reshipping. Refunds will not be provided as the products cannot be resold. If a package is lost or seized, customers can opt for reshipment or receive the total value of the order as store credit.

• Outside EU.

TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, DO NOT USE THIS WEBSITE OR PLACE ANY ORDER. PCTZONE.RU RESERVES THE RIGHT TO PROCESS ORDERS ONLY IF THESE TERMS AND CONDITIONS ARE ACCEPTED BY THE PURCHASER.

1. NATURE OF SERVICE AND DISCLAIMER OF SALES

1.1 Platform Interface Only: PCTZONE.RU operates exclusively as a digital marketplace interface and technology platform that connects customers with independent third-party pharmaceutical suppliers and warehouses located in India, USA, UK, and EU. PCTZONE.RU does not manufacture, import, export, sell, distribute, or handle any pharmaceutical products directly.

1.2 No Direct Sales: PCTZONE.RU explicitly disclaims being a seller, distributor, or retailer of pharmaceutical products. All transactions are conducted directly between customers and independent third-party suppliers. PCTZONE.RU merely facilitates communication and order processing as a technological intermediary.

1.3 Independent Suppliers: All pharmaceutical products are supplied by independent third-party entities operating under their own licenses and jurisdictions. These suppliers are solely responsible for product quality, compliance, and legal obligations.

2. JURISDICTION AND LEGAL COMPLIANCE

2.1 Governing Law: These terms and your use of PCTZONE.RU are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

2.2 Customer Responsibility for Local Laws: By using this platform, you acknowledge and agree that:

• You are solely responsible for compliance with all applicable laws, regulations, and requirements in your jurisdiction
• You have independently verified that receiving pharmaceutical products is legal in your location
• PCTZONE.RU makes no representations regarding the legality of products in your jurisdiction
• You release PCTZONE.RU from any liability arising from your non-compliance with local laws.

2.3 Import/Export Disclaimer: PCTZONE.RU is not responsible for customs clearance, import duties, or regulatory compliance in destination countries. All cross-border transactions are undertaken at the customer’s sole risk and responsibility.

3. COMPREHENSIVE LIABILITY LIMITATION

3.1 No Liability for Products: PCTZONE.RU assumes no liability for:

• Product quality, safety, efficacy, or authenticity
• Adverse reactions or health consequences
• Product defects or contamination
• Regulatory compliance of products
• Medical suitability or appropriateness.

3.2 No Liability for Legal Issues: PCTZONE.RU shall not be liable for:

• Violations of local, national, or international laws by customers
• Customs seizures or confiscations
• Legal proceedings arising from product possession or use
• Regulatory actions taken against customers.

3.3 General Limitation: Under no circumstances shall PCTZONE.RU be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, business interruption, or personal injury, regardless of the theory of liability.

4. SHIPPING AND FULFILLMENT DISCLAIMER

4.1 Third-Party Fulfillment: All order fulfillment, packaging, and shipping is performed by independent third-party warehouses and shipping providers. PCTZONE.RU acts solely as an intermediary in coordinating these services.

4.2 Shipping Risk Transfer: Risk of loss transfers to the customer upon dispatch from the supplier’s facility. PCTZONE.RU is not responsible for:

• Shipping delays or failures
• Lost, damaged, or seized packages
• Carrier negligence or misconduct
• Customs or regulatory interventions.

4.3 Lost Package Mediation: Consistent with current PCTZONE.RU terms, we will act as an intermediary in disputes between customers and shippers regarding lost packages, but assume no financial liability for shipping issues.

5. CUSTOMER REPRESENTATIONS AND WARRANTIES

By using this platform, you represent and warrant that:

5.1 Legal Capacity: You are at least 21 years of age and have legal capacity to enter into these terms.

5.2 Medical Authorization: You have proper medical authorization for any pharmaceutical products ordered and will use them only as directed by a qualified medical professional.

5.3 Legal Compliance: You will comply with all applicable laws and regulations in your jurisdiction regarding the receipt, possession, and use of pharmaceutical products.

5.4 Accurate Information: All information provided is accurate and complete, including shipping addresses and contact details.

6. PROHIBITED USES

You agree not to:

• Use the platform for any illegal purposes
• Attempt to circumvent local laws or regulations
• Resell products without appropriate licenses
• Provide false or misleading information
• Violate any intellectual property rights.

7. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless PCTZONE.RU, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:

• Your use of the platform
• Your violation of these terms
• Your violation of applicable laws
• Any third-party claims related to your orders.

8. DISCLAIMER OF WARRANTIES

PCTZONE.RU provides the platform “AS IS” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We disclaim all warranties regarding platform availability, functionality, or security.

9. PRIVACY AND DATA PROTECTION

While we implement reasonable security measures, we cannot guarantee absolute data security. You acknowledge the inherent risks of electronic communications and release us from liability for data breaches beyond our control.

10. FORCE MAJEURE

PCTZONE.RU shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of government, war, terrorism, natural disasters, or technical failures.

11. MODIFICATIONS

PCTZONE.RU reserves the right to modify these terms at any time without notice. Continued use of the platform constitutes acceptance of modified terms.

12. SEVERABILITY

If any provision of these terms is found unenforceable, the remaining provisions shall remain in full force and effect.

13. ENTIRE AGREEMENT

These terms constitute the entire agreement between you and PCTZONE.RU and supersede all prior agreements or understandings.

BY USING THIS PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

By accepting these terms and conditions, customers agree to abide by the above policies and acknowledge the listed exceptions. These policies are put in place to protect the integrity of our business operations and to ensure a fair service for all our customers. Please read and understand these terms before committing to any transactions.

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